OUR SUPPORT POLICY AND PLAN

All about support and plan

We have two support plans available, Normal support and premium support. Normal support is free for all and premium support is paid support, that will come with product purchase (mentioned on every product details page for how many days are free) or user can buy it seperatly.If your premium support has expired, you can renew quickly and easily from the Members Area/User dashboard.

Choose Your Support Plan Normal Premium
Price FREE for all users. $39
No Contract Or Compulsory Renewal yes yes
Duration Of Cover Lifetime 12 Months
Helpdesk Issues 2/Year Unlimited
License Recoveries 0 3
Access to Weekend Support
 no yes
Access To Live Chat
Available 3.30 AM - 2.30PM, Monday to Friday (UTC)		 Only sales related and product related query, not any techinical support or any license issue For Everything, all type of support and sales
Remote Access
Available 3.30 AM - 2.30PM, Monday to Friday (UTC)		 no yes
Guaranteed Response Within 24 Hours
Available Monday to Friday		 no yes
Early Access to Beta Software
Benefit from the latest updates sooner		 no yes